Frequently Asked Questions

You can browse our destinations and itineraries on our website, then contact us through our contact form or call us at 020 7290 5579. Our team will help you customize a package that fits your preferences and budget.

Absolutely! We specialize in creating customized trips tailored to your preferences. Whether you want to extend your stay, add specific activities, or modify destinations, we can work with you to create the perfect itinerary.

Our packages typically include accommodation, some activities, and transfers. Specific inclusions vary by package. We'll provide a detailed breakdown when you book. Flights are usually booked separately, though we can assist with flight recommendations.

Yes, we offer flexible payment options. Typically, a deposit is required to secure your booking, with the balance due closer to your travel date. Contact us to discuss payment arrangements that work for you.

Cancellation policies vary depending on the accommodation and activities booked. We'll provide full details when you make a booking. We recommend travel insurance to protect your investment.

The best time depends on your preferences. November to February offers the coolest, driest weather - perfect for beach activities. March to May is hot but great for water activities. June to October is the rainy season with fewer crowds and lush landscapes. Check our weather guide for more details.

We recommend at least 5-7 days to fully experience Phuket, including time for island hopping, beach activities, and exploring the local culture. Many travelers combine Phuket with other destinations like Krabi or Bangkok for a 10-14 day trip.

Yes! We specialize in multi-destination trips. Popular combinations include Phuket + Krabi, Bangkok + Chiang Mai, or island hopping in the Gulf of Thailand. We can help you plan the perfect route.

Yes, we can arrange airport transfers as part of your package. We offer both private and shared transfer options depending on your preferences and budget.

Phuket offers a wide range of activities including island hopping, snorkeling, diving, cooking classes, cultural tours, elephant sanctuaries, and more. Check our experiences page for detailed options.

Thailand uses the Thai Baht (THB). Cash is widely accepted, though credit cards work at hotels and larger establishments. ATMs are readily available. Check our travel information page for more details.

We highly recommend comprehensive travel insurance that covers medical expenses, trip cancellation, and personal belongings. Medical facilities in Thailand are good but can be expensive for uninsured travelers.

Pack lightweight, breathable clothing, swimwear, sun protection (high SPF sunscreen, hat, sunglasses), insect repellent, and modest clothing for temple visits. Check our travel information page for a complete packing guide.

Thailand is generally very safe for tourists. Use common sense precautions: be aware of your surroundings, don't leave valuables unattended, and be cautious with alcohol. The tourist police (1155) are available 24/7 for assistance.

Routine vaccinations should be up to date. Hepatitis A & B, Typhoid, and Japanese Encephalitis are often recommended. Consult with a travel health specialist 4-6 weeks before your trip. See our travel information page for details.

We work with a range of accommodations from budget-friendly hotels to luxury resorts. We can help you find the perfect option based on your preferences, budget, and location requirements.

Yes! We love helping make special occasions memorable. We can arrange room decorations, special dinners, spa treatments, and other romantic touches. Let us know what you're celebrating!

Yes, we can arrange professional English-speaking guides for tours and activities. Our guides have local expertise and can enhance your experience with cultural insights and recommendations.

We can arrange equipment for diving, snorkeling, and other water activities. This is typically included in activity bookings or can be rented separately. Let us know what activities interest you.